Customer Success Stories
A Company Defined by its Customers
Our clients are often surprised to discover that Ridgway's is one of the largest document imaging/reprographics companies in the world. After all, most of our customers only know us from the specific work we do for them, not for what we do for thousands of clients in dozens of industries across the country. Our commitment to discover better ways to serve the needs of our customers has produced a company no one could have envisioned when it opened its doors in 1926. By continually exploring and developing new and valuable services, we have significantly diversified our business within the reprographics industry. Architects and engineers, corporate document managers, legal professionals, graphic designers, students, and many others do business with Ridgway's because we listen to what they need and apply the appropriate resources to get the job done right. Our confidence and capability come from experience and a deep knowledge of our own operations, but when its time to deliver a final product, the experts we listen to are our customers. At Ridgway's, we're all proud of our achievements, but our customers are the ones who define our success - one job at a time.
The Ridgway's Family of Customers
The Ridgway's organization is built on a family name and a family philosophy: "Treat each customer as if they are the only customer and we'll see them next week, next year, and probably even 10 years from now." That philosophy has worked so well that, in several locations, we're doing business with the grandchildren of some of our first customers. In an industry that is changing so rapidly and becoming increasingly reliant on technology, fostering our relationships with people and building the kind of loyalty that spans generations means more to us than ever. Our customer relations philosophy drives the way we do business, as well as the way we structure our business. While many companies in our industry lump all of their services under one operational unit, the Ridgway's organization encompasses a family of closely-related document imaging and reprographics-oriented divisions. Each of our divisions focus on the special needs of their market, as well as the technology and production methodology necessary to serve it. While such a business strategy might not have given us the national name recognition enjoyed by other companies our size, it's kept our customers coming back year after year.
To our way of thinking, that's what matters most.
These are real comments from our customers.
"Outstanding service from Ridgway's. Your people were excellent in all areas of customer service, and produced an outstanding product in minimal time from electronic submissions. One of them took initiative to make contact with name supplied on drawing (not my name but drawing supplier)when drawing was not to scale for D-size print of electronic format. VERY IMPRESSIVE.. They will get all my business... " - Terry B.
"'Delivery service has been exceptional, especially lately. I always get my order within 2, 3 days max but for the last 3 weeks, it's arrived the same day within 2 hours of ordering. Keep up the good work guys!" - Dawn J.
"'I Just wanted someone to know what excellent service I receive. I know that we are a small customer compared to some of your other clients. Your people always provide me with great service. They are always willing to go the extra mile to make sure I have the plans I need when I need them." - David K.
"An employee was VERY helpful, clear, explanatory, and proactive in helping me with ALL of my questions. He provided not just above average service but excellent service. He was VERY knowledgeable in his area/field. Thank you." - B.G.M.
"Thank you very much to your entire team. I am ordering these prints from Charlotte, NC for our Houston office. Thus far, everything couldn't have gone smoother. Thanks to all of you!" - Bryan R.
"'Thank you so much for the best service, courtesy and staff anyone could hope to have. Even though we are not a huge client for your company, you make us feel like we are." - Lana L.
"'I just wanted to thank Ridgway's for going above and beyond on Friday May 16th. Our firm had a huge deadline to meet and without Ridgway's help there is no way we would have made it. I brought in an unbelievable amount of pages to print, in color and front and back. The Ridgway's associate smiled, said that she'd get it done and she did. It is not everyday that people put so much of themselves in their job and she does it with a smile on her face. She may be growling at me under the surface for giving her such a terrible deadline but she would never show it to me. Thanks again and keep up the great work." - Kari G.
"'I wanted to commend the Ridgway's staff on their excellent customer service. Over the last couple of months I have coordinated printing proposals (books)from my California office (via ftp, email and phone). The service I've received has been friendly, professional, timely, responsive and great over-all. And though I've never seen any of the finals, our Houston office says the books look beautiful. It is such a relief that I can depend on Ridgway's pro-active management of my print jobs. Thank you for your great service!" - Sherry H.
"'I just wanted to say a big THANK YOU to Ridgway's. I was supposed to have sent 5 sets of plans to my client in Dallas for delivery today and I forgot! I decided to try and have Ridgway's print the plans and take them directly to my client. Ridgway's personnel fielded many phone calls from me and walked me through the FTP process. They were so friendly and patient with me. They took care of getting the files printed and delivered. I was even able to upload my own transmittal to my client. I really appreciate all of their help, thanks!" - Meranda F.
"'I was very impressed with the quality of Ridgway's for a recent job. At 1:30 PM i was told to have a large foam core mounted with pictures... for the next morning at 8 AM The layout I sketched up didn't add up right in terms of dimensions - and the worker caught the mistake and did it right (so that the pictures would be spaced out well and centered)." - Michael J.
"'I think Ridgway's customer service is the best. They greet you as if you're one of they're own family members. I love going to Ridgway's because they welcome you with open arms.My experiences at Ridgway's is always pleasant." - Marc R..
